We purchased a Mia Moda Viva Supreme infant car seat for our son in April 2009. He was born in July 2009. The seat was recalled in October 2009 due to a metal harness splitter plate on the back of the car seat that has sharp edges that can cut the harness and the stay-in-car base can crack during a crash. I filled out the product registration card when we purchased it and mailed it back to them, I think I may have even registered it online. I did not receive any notification about this recall at all. I went on the website today to look for a new stroller and found the recall information! I was so mad that my son has been riding in this seat for the last 8 months and I never knew that it was unsafe!
Have you ever had a car seat recalled? Did you get a notification from the manufacturer? Isn’t that what the product registration cards are for, to inform the consumer about recalls and product updates? If not, what are they for? Why do I waste my time filling them out if they are not going to notify me of something like this?
The reason we purchased this seat over others was due to it’s high safety ratings! How ironic!
On their website you have to input your seat’s serial numbers and manufacture date and then they determine if your seat is eligible for reimbursement. If it is then they send out a "return kit" in which you must cut out the seat belt and send it to them and they will send reimbursement when they receive it back.
No, I’ve never had something recalled (yet) , but that’s totally unprofessional.
I would call them and ask to speak with the individual involved who takes note of all the consumer information and ask why you weren’t informed of the recall and quiz them on how they’re going to make you feel confident in your purchase and submission of your information in case of recall.
If you choose not to purchase from them, I would let them know that as well.
I would ask/demand a total refund of the product.