How can I find the best companies with the best products at the best rates? I guess I’m looking for a consumer rating service and I don’t mean AM Best. Those types of ratings are based on financial stability. While thats important, I want to know about customer service ratings.
I’ve been in the business for a year as a semi-captive agent. I’m now independent and have two companies that I write with but I’m always looking for others.
If you’re looking for a customer service rating, look for a company that has won the Dalbar award. Dalbar rates customer service provided to both agents and clients.
The company I work for participates in their programs for insurance, annuities and mutual funds.
I’ve included the link to the call center rankings, you’d just choose the specific one you were looking for.